(813) 616-1340

Your Issue is Our Issue

Roghnu’s Support Ticketing System

If you are you looking for help with REDSSage Intacct, or Salesforce? There are 3 easy options to submit your issue:

  1. Calling Roghnu’s support line (813) 642 – 4795
  2. Complete our online ticketing form HERE
  3. Send an email to your company’s own personal support email address for Roghnu
    1.  Unsure of what the email is? Try your company’s name @roghnu1.monday.com or email us at  support@roghnu1.monday.com to find out. 

When Submitting a Ticket Please Keep In Mind

When submitting the issue please include what the problem is related to with as much detail around the problem as possible and include screenshots of the problem when possible.  For example, a good email subject line is “Sage Intacct – General Ledger – I’m having trouble posting journal entry posting”.  Further, in the email it is helpful to obtain the following information:

  • Your name
  • Phone number
  • Urgency
  • Product with the issue
  • Functionality

We will assign the issue to the appropriate person and they will reach out to resolve the issue as quickly as possible.

Whichever path you take, your full satisfaction is our #1 goal

This is the quickest way to receive our customer information around issues into our support system. Roghnu has our clients best interest in mind and we are sure our new support process will better serve our clients. Feel free to reach out to us with any questions or concerns you may have.

 

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